Refunds

Last updated 11 November 2026.

You can ask for a refund within 7 days of the day your order was approved, for any reason. This is on top of your rights under the law, not instead of them.

Before your order is approved

Until your order is approved, you can cancel it: write to support@tezcut.com with your order code, and your money goes back to you once it has arrived.

If TezCut does not work

If TezCut does not do what its pages say it does, write to support@tezcut.com whenever you bought: it is put right, or the licence is refunded, as the law requires.

How

• Write to support@tezcut.com from the email the order was for, with your order code and how you paid.
• The money goes back by the way you paid, to the account it came from, within 14 days of the refund being agreed.
• Once refunded, the licence is revoked: TezCut goes back to Free on every computer it was on when it next renews.